Get help
If something isn’t working or you have a question about Pitchspoon, email support@unionst.com and we’ll help you sort it out.
We typically respond within 48 hours.
Common issues
Reviews won’t load. Check your internet connection and make sure you’re on the latest version of the app. Restarting the app or your device clears this up most of the time.
Artwork isn’t appearing. This is usually a connection issue. Close and reopen the app, or switch between Wi-Fi and cellular.
The app crashes or freezes. Make sure you’re running the latest iOS and the latest version of Pitchspoon, then force-quit and reopen it.
Search isn’t finding an album or artist. Check the spelling and try a shorter query. If it still doesn’t turn up, tell us and we’ll look into it.
What to include when you write in
Your device model and iOS version, the Pitchspoon version, what happened, the steps that led to it, and a screenshot or screen recording if you have one. That’s usually enough for us to reproduce it on the first try.
Feature requests
Send ideas to support@unionst.com with “Feature Request” in the subject line. We read all of them.